Overview
Places Rewards customer and business plans are digital services that grant access to platform features and participating merchant benefits. Because access begins after enrollment or purchase, this policy differs from a typical physical-goods return policy.
7-Day Refund Window
If you are not satisfied with your paid membership, you may request a full refund within 7 days of your purchase date. To request a refund, contact us at [email protected] with your order number and the email address used at checkout.
Refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.
After 7 Days
Paid plans are recurring monthly subscriptions unless checkout states otherwise. Canceling prevents future renewal charges but does not automatically refund charges already processed. Refund requests made more than 7 days after the initial purchase, including renewal charges, are evaluated on a case-by-case basis and are not guaranteed except where required by law.
Merchant Setup Fee
Businesses onboarding onto the Places Rewards platform are charged a one-time setup fee. This fee is non-refundable and is not covered by the 7-day refund window above. The setup fee amount is determined individually for each business based on the scope of their onboarding and may vary accordingly. In certain cases, this fee may be waived at Places Rewards’ discretion.
Ineligible for Refund
- Merchant setup fees (see above)
- Accounts found to violate our Terms & Conditions
- Rewards, discounts, or points already redeemed at a participating business
- Requests made outside the applicable window without a qualifying reason
Need Help?
Contact us at [email protected] with any questions about this policy or a specific order.